We offer experienced 24/7 USA tech support 364 days per year (we are closed on Christmas day).

Our technicians are trained to work with you and any OEM service centers you may employ to ensure the customer has as satisfactory and trouble-free an experience as possible.

When it comes to supporting physical hardware, rather than the Operating System, we can provide as much or as little support as you and your service centers desire. We understand that not all notebook manufacturing companies want the insides of their notebook tampered with by any unauthorized repairman, which would include the user, but we also know that many hardware issues can avoid an RMA with something as simple as reseating the RAM, optical drive, or keyboard, provided the user is comfortable undertaking such a procedure. As always, we will work with you to find out what will best serve your needs and the needs of your customers.

Telephone Support:

All of our technicians are courteous and professional when helping your customers on the telephone, and we offer support call-recording services for that extra layer of accountability. If a customer ever has a complaint, we can refer to these logs to discover the root of the problem and resolve it, and we can also offer these logs to you. We pride ourselves on offering fast, friendly tech support while keeping hold times to the barest minimum possible.

Live Chat:

We also offer Live Chat for those customers who wish to employ it. With the internet age so heavily upon us, many end-users prefer to use Live Chat for non-critical tech support, and it also allows the end-user to keep a record of their support experience should there be any comments they wish to make, or if they simply wish to have our advice on hand for future incidents.

Remote Assistance:

We offer a proprietary Remote Assistance front-end for fast, easy, hands-on support of an end-user's trouble.

E-Mail Support:

Does your company offer e-mail support? For a nominal fee, our technicians are more than happy to take over this responsibility for you. We guarantee a professional reply within one business day to all of your customers, and we guarantee a well-written reply as the technician who oversees this branch of our support has experience as an English teacher and newspaper copy editor.